Frequently Asked Questions
Mac Intosh Luxury redefines modern luxury by offering timeless, premium products that seamlessly blend elegance with innovation. Our collections set new benchmarks for quality and sophistication, crafted with the finest materials and the skill of world-class artisans. Committed to challenging traditional luxury standards, Mac Intosh Luxury continually pushes boundaries, establishing a new era in fine craftsmanship and design.
Mac Intosh Luxury is based in The Netherlands. While our team operates from this location, we proudly serve a global audience, shipping our luxury products worldwide.
Mac Intosh Luxury appeals to modern luxury enthusiasts who value innovation, craftsmanship, and quality. Our customers seek unique pieces that make a personal style statement, appreciating products that are thoughtfully designed and meticulously crafted to offer an elevated experience in luxury.
Our eyewear features exclusive, handcrafted temple sleeves made from premium leather, designed specifically for our glasses to offer customization and elevate your look. We’ve created something completely new—something that’s never been done in the history of eyewear. We’ve developed the world’s most luxurious customizable eyewear, and we’re on a mission to change the game in the luxury eyewear space.
Mac Intosh Luxury addresses the lack of personalization in the eyewear market by offering customizable luxury eyewear. Traditional eyewear often lacks personalization, limiting individuals from expressing their unique style. Mac Lxry's innovative approach allows customers to interchange temple sleeves, transforming a single pair of glasses into multiple styles. This flexibility enables users to adapt their eyewear to different outfits and occasions, enhancing personal expression.
Mac Intosh Luxury eyewear is crafted from high-quality materials that embody elegance and durability, ensuring a luxurious wearing experience. Our Kings & Queens Collection features eco-conscious PU leather temple sleeves, selected for their refined quality and durability. Our commitment to luxury includes exploring unique and exotic materials, with future collections designed to bring even more diversity in premium leather options.
No, Mac Intosh Luxury Temple Sleeves are specifically designed to fit the temples of our glasses only. They won’t fit other eyewear due to the unique sizing.
Yes, Mac Intosh Luxury Temple Sleeves are protected by a patent registered in 36 countries, ensuring the exclusivity of our unique design. This protection allows us to offer an authentic luxury product that reflects our dedication to innovation and craftsmanship.
Yes, we offer product bundles on our website, allowing you to purchase combinations of our products at a special value.
Yes, Mac Intosh Luxury offers digital gift cards, which are delivered by email within a few hours and are valid for 12 months from the date of purchase.
Mac Intosh Luxury ships worldwide, delivering our luxury products to customers across the globe.
We pride ourselves on fast, efficient shipping. Orders placed before 23:00 CET on business days are shipped the same day. Our shipping schedule runs Monday through Friday, excluding public holidays. Orders placed over the weekend are processed on the next business day.
Delivery times vary based on your location. Below are the estimated delivery times by region:
- Netherlands & Belgium: 1-2 business days
- Europe (EU countries): 2-3 business days
- United Kingdom: 3-4 business days
- North America (USA & Canada): 4-5 business days
- Rest of the World: 5-6 business days
We offer free worldwide shipping on all orders above €150. For orders below €150, the shipping fees are:
- The Netherlands: €6.75
- European Union + UK: €15
- Rest of the World: €25
We partner with trusted carriers, including PostNL, DPD, FedEx, DHL, and UPS. We’ll select the most convenient carrier at the time of shipping to ensure reliable and timely delivery.
Once your order ships, you’ll receive a confirmation email with tracking information to monitor the progress of your delivery.
We accept returns within 14 days of receiving your item, provided it is unused and in original packaging. Please refer to our returns page for detailed instructions on processing a return.
Yes, exchanges are accepted within 14 days of receiving your product. To be eligible, the product must be in new, unused condition and in its original packaging. For a smooth exchange, we recommend returning the original item and placing a new order for your desired item. Once your return is approved, you’ll be able to proceed with a separate purchase.
Gift cards are non-refundable and cannot be exchanged for cash or other items.
Once we receive and inspect your returned item, refunds are processed within 14 days. If approved, the refund will be issued to your original payment method. Please allow up to 5 business days for the funds to appear in your account, depending on your bank or credit card processing time.
Shipping fees are non-refundable. Only the cost of the product will be refunded upon an eligible return.
We invite influencers, creators, and ambassadors who resonate with our brand to join our exclusive program. Visit our Partner Program page or email us directly at influencer[at]maclxry.com
We offer regular influencer partnerships and ambassador programs, each with its own perks and chances to get creative. If this sounds like something you’d be into, we’d love to share more about how both roles work and the cool incentives we can offer your followers.
Partnering with Mac Intosh Luxury is about more than showcasing luxury products—it’s about being part of something bigger. We celebrate craftsmanship, individuality, and the essence of modern luxury. Our performance-based commission model rewards your hard work, while exclusive perks and opportunities foster lasting collaboration as we grow together.
You can reach our support team by emailing support[at]maclxry.com or filling out the contact form on our website. We aim to respond within 1-2 business days.
Our customer service team is available from 9am to 5pm (CET), Monday to Friday.