Information We Collect

When you reach out to us or become a client, we collect information that helps us provide better service. Here's what that looks like in practice:

Information You Give Us Directly

• Your name, email address, and phone number when you contact us
• Business details if you're working with us professionally
• Technical information about your systems when we're troubleshooting
• Payment details when you engage our services
• Communications between us, including emails and support tickets

Information We Collect Automatically

Our website collects basic technical data that most websites gather. This includes your IP address, browser type, and how you interact with our site. We use this to improve our services and keep things running smoothly.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather has a purpose:

• Service Delivery: We need your contact information to communicate with you and your technical details to fix your computer issues. Pretty straightforward.
• Billing and Administration: Payment information lets us process invoices and maintain records as required by Australian tax law.
• Service Improvement: Understanding how people use our website helps us make it better. We look at patterns, not individuals.
• Communication: We'll send you updates about our services if you've opted in, but we're not big on marketing emails. You can unsubscribe anytime.
• Legal Requirements: Sometimes we're required to keep or provide information under Australian law.

How We Share Information

We keep your information pretty close to home, but there are times when sharing is necessary:

Service Providers

We work with a few trusted companies that help us run our business. This might include our accounting software, email service, or hosting provider. These companies only access information they need to do their job, and they're bound by confidentiality agreements.

Legal Obligations

If we're legally required to disclose information — say, through a court order or to comply with Australian law — we'll do so. We'd prefer not to, but we'll follow the law.

Business Transfers

If Maclxry were ever sold or merged with another company, your information would transfer to the new owner. We'd let you know if this happens.

Data Storage and Security

Your information lives on secure servers in Australia. We take protection seriously because we'd want the same if roles were reversed.

No system is completely bulletproof, but we do everything reasonably possible to protect your information. If there's ever a data breach that affects you, we'll let you know promptly and help you understand what happened and what to do about it.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you real control over your personal information. Here's what you can do:

Access Your Information

You can ask to see what information we hold about you. We'll provide it within a reasonable timeframe, usually within 30 days. There's no charge unless the request is particularly complex.

Correct Your Information

If something's wrong or outdated, let us know and we'll fix it. We want our records to be accurate too.

Request Deletion

You can ask us to delete your information. We'll do so unless we're required to keep it by law (like tax records) or need it for legitimate business purposes (like defending a legal claim).

Restrict Processing

You can ask us to limit how we use your information in certain circumstances.

Data Portability

You can request a copy of your information in a commonly used format if you want to take it elsewhere.

Complain

If you're unhappy with how we've handled your information, you can complain to us directly or to the Office of the Australian Information Commissioner (OAIC).

Cookies and Website Technology

Our website uses cookies — small files that help us remember your preferences and understand how people use the site. Most are essential for the site to work properly. Others help us improve things.

You can disable cookies in your browser settings, but some parts of the website might not work as smoothly. We don't use cookies to track you across other websites or build advertising profiles.

How Long We Keep Your Information

We don't keep information longer than necessary. Here's our general approach:

• Active Clients: We keep your information for as long as we're working together
• Former Clients: We maintain records for seven years after our last interaction to comply with Australian tax law
• Marketing Contacts: If you've subscribed to updates, we'll keep your email until you unsubscribe
• Website Data: Analytics and technical logs are typically kept for 12-24 months

After these periods, we securely delete or anonymize information so it can't be traced back to you.

Children's Privacy

Our services are for businesses and adults. We don't knowingly collect information from anyone under 18. If you're a parent who believes we've collected information about your child, please contact us and we'll delete it immediately.

Changes to This Policy

We review this privacy policy regularly and update it as needed. When we make significant changes, we'll let you know through our website or by email if you're a client. The effective date at the top shows when the current version took effect.

We try to avoid making changes just for the sake of it, but sometimes Australian privacy law changes or our business practices evolve. We'll always aim to protect your information at least as well as we do now.

International Data Transfers

We primarily store and process data in Australia. On rare occasions, some service providers might process data overseas (like cloud services with international infrastructure). When this happens, we ensure those providers meet Australian privacy standards or have equivalent protections in place.